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Products & Sales FAQs

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Alifesoft Support Center

Customers' satisfaction is the best gift for us. We would like to try our best to provide you with the best products and service. So we welcome any question or suggestion.

We promise to our customers that we will deal with emails within 24 hours after receiving them. Free trial customers are also welcome to enjoy our effective One Business Day Email Service! Please do not hesitate to contact us.

Security & Privacy

- Is it safe to buy at your website?
Yes, it is very secure to do business with us. The Payment platforms we utilize is RegNow, a famous e-commernce solution provider which belongs to Digital River. Via this secure payment platforms with SSL encryption, the order of your private information, such as credit card number, addresses and so on will be saved as well as confidential information and will never be disclosed without your specific permission. Learn more about Alifesoft Privacy Policy.
- What is your privacy policy?
At Alifesoft, your security and privacy is the utmost importance to us.We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices. You can learn details about Alifesoft Privacy Policy by click it

About Products

- What is trial version?
In order to let our customers know our programs better, each program of us has a trial version differing from the full version. It is free and foremost, it is the same as the full version in functionality, except a watermark on the converted video and a 3-minute length limitation on converting audio files. For some audio converter programs, there is a limitation on audio file's length. To take full advantage of the trial version, you can know its function easier than merely reading the literal description.
- What is full version?
In order to let our customers know our programs better, each program of us has a trial version differing from the full version. It is free and foremost, it is the same as the full version in functionality, except a watermark on the converted video and a 3-minute length limitation on converting audio files. For some audio converter programs, there is a limitation on audio file's length. To take full advantage of the trial version, you can know its function easier than merely reading the literal description.
- Is there any difference between the trial version and full version?
Actually, there is no major difference in function between the trial and the full version, except a watermark of Evaluation Copy on the converted video and a 3-minute length limitation on converting audio files. With the free trial version, customers can know the program's functions better before purchasing it. This is why we always encourage customers to take full advantages of trial version first. The full version can be called as a paid version. Differing from trial version, full version users can obtain a lifetime technical and upgrade support.
- What is a CD version?
Actually, a CD version can be considered as a kind of backup of software. We only charge $10 more than the download version's price for the CD version as additional fee for delivery and CD disc. If you purchase CD version, you will first receive an e-mail of the program's unlock code and download link as well as download version. After this, due to delivery time, you will receive the CD disc later.Usually, it takes 2~3 weeks for the CD's final arrival due to different delivery destinations: - US Domestic Shipping 7-14 Days - Canada Shipping 9-16 Days - International 12-21 Days Before you get the CD, you can download the program and register it with the registration code to get the full version.
- What is a download version?
Commonly, after your order is processed successfully, you will receive a registration e-mail including the full version's download link and its key code instantly. You can download the program and register it with the registration code to get the full version, and no CD comes to you.

Payment & Order

- How many methods are available for me to purchase the software?
To purchase our software, you can use any of the methods below: - Credit Card Online now (including Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, etc.) - Recommended for Instant Delivery! - Credit Card by FAX - Credit Card by PHONE - Bank/Wire Transfer - PayPal (USD Only) - CHECK/Money Order, etc.
- Do I have to pay tax for the order?
You may have to. Tax is a complex issue; It depends on what country you are receiving the product. You'll need to research what the law and practices are in your country
- What currency do you accept?
We accept many currencies, such as USD, AUD, EUR, HKD, and so on. You could select the currency you like in Shopping Basket page.
- Can I purchase without a credit card?
Of course. In addition to Credit Cards, we accept Checks, PayPal, Money Orders and Wire Transfers. If you choose to pay by Check, Money Order or Wire Transfer, select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.
- Should I put spaces or dashes in the Credit Card number?
No. Your card number should be entered in as a continuous string of numbers.
- How long will it take to receive registration key codes after payment?
You'll receive a confirmation email when the order goes through and our system will automatically send the registration info to your email address once your order has been validated. If you did not receive it within 30 minutes, perhaps it has been tagged as a SPAM or it's because of the delay of Internet or system glitches.
- How can I know my order is processed successfully?
Commonly, once your order is processed, you will receive a confirmation email sent from RegNow or SWREG. This email indicates your order has been processed. And after this email, you will also receive a registration email from us very soon. If your order is placed from SWREG, you can go to this website to check your order status first: www.cardquery.com If your order is placed from RegNow, you can go to this page: http://www.regnow.com/order_lookup.html
- After Payment, How Can I Check The Status Of My Order?
If you have not received registration e-mail in time, please first check if your order has been processed. If you ordered the program via RegNow, you could check it here: http://www.regnow.com/order_lookup.html Also, if you have received a confirmation e-mail, please contact us via our support center with your order number, registered e-mail address and the program's name. To check your CD delivery status, you could check from here: http://www.regnow.com/faq.html
- How to get an invoice/receipt after I purchased a product?
You'll receive a receipt from the payment platform when your order goes through. If you need invoice, you can contact Regnow http://www.regnow.com/faq.html for it. If you just need the invoice to claim your purchase when you need to redownload the software from Alifesoft or for free updates, an invoice won't be a necessity. We have a customer database and we can check your order with your order number or your license name (email address you used to place the order) and offer free updates or redownload.
- What is your refund policy?
For Alifesoft, your question and suggestion are highly valued. We tend to provide first-class products and superior service for you. Any request and feedback from you will be taken carefully. So does your request on refund. At alifesoft.com, All products are sold as "try-before-you-buy" software, so all sales at the Website are final. This means, by using the "try-before-you-buy" version, you can make sure they are compatible with your computer systems and satisfy all of your requirements before purchasing the full versions. Therefore, once the registration details and download instructions are issued, they cannot be cancelled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency circumstances exist. So before you request for refund, please carefully read the following details on refund policy.

License and Technical

- Can I install/use the software on different computers?
NO, you are not allowed. As All our software products are licensed per computer. That is, Single-User Licensed. One registration code is unique for one computer. If you buy a single license, you can only use the registration code on one computer. To use the same registration code on another computer, you should firstly uninstall the program from the old computer.
- Can I transfer the software I bought to my new computer?
Yes. You can download the software online and retrieve key codes simply by sending an email to us.
- What should I do if I lost my product or if my computer crash? Do I need to get a new keycode?
No, you don’t need to get a new one. Simply send email to us at support@alifesoft.com with your request, while including your Order Number and Registered Email Address in the email. After confirmation, we will send you another email with your order information that can help get back your keycode
- What if I don't know which software/program the right one I need?
NYou can download the free trial version of the software/program to see whether it works for you. Of course, you can also contact us for help if you don't know which software/program you need. We'll come up with best suggestion for you and make sure that you get the right one.
- What is your upgrade policy?
We provide free MINOR upgrades and updates for our customers. While for MAJOR upgrades, you may have to pay extra for the latest version of a product. All rights about the price of upgrade are reserved by Alifesoft .

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